Shipping policy

Shipping Policy
Effective Date: [13/10/2026]

This shipping policy applies to all B2B inquiries, samples, wholesale orders, and OEM/ODM custom jewelry orders from Shengyu Jewelry. This policy is intended for business buyers and does not apply to retail end-customers.

1. Shipping Methods
Depending on the order type and weight, we offer various international shipping methods:
- Express Services (DHL / FedEx / UPS): Suitable for samples and small-batch orders; estimated transit time is 3–7 business days.
- Air Freight: Suitable for medium-sized bulk orders.
- Sea Freight: Suitable for large-volume orders.
The shipping method will be confirmed and agreed upon by both parties prior to shipment.

2. Production and Shipping Times
Shipment will take place after the following conditions are met:
- Receipt of full payment for sample orders;
- Settlement of the final balance for OEM/wholesale bulk orders.
Production lead times will be confirmed in the quotation. Transit time is not included in the production lead time and is an estimate only, not a guarantee.

3. Shipping Costs and Trade Terms
Product quotations do not include international shipping costs, insurance, import duties, or local taxes.
Transactions may be conducted under EXW, FOB, CIF, or other terms defined by Incoterms 2020, subject to mutual agreement.
Shipping costs will be quoted separately based on package weight, volume, destination country, and the selected carrier.

4. Delivery Address
You must provide an accurate and complete delivery address, contact person's name, and telephone number.
The buyer is responsible for any additional costs, delays, or lost packages resulting from incorrect address information.

5. Tracking Information
Once the goods are dispatched, we will send the tracking number and shipping documents to you via email. You can check the shipment status on the carrier's official website.

6. Import Duties and Customs Clearance
We assist in preparing the documents required for export customs clearance. The buyer is solely responsible for import customs clearance, import duties, Value Added Tax (VAT), and any other local charges in the destination country.

7. Lost or Damaged Packages
The risk of loss or damage passes to the buyer once the goods are handed over to the international carrier. In the event of damage or loss during transit, the buyer must file a claim directly with the logistics service provider. We will provide the necessary supporting documentation to assist with the claim.

8. Force Majeure
We shall not be held liable for shipping delays caused by events beyond our control, including customs inspections, carrier service suspensions, natural disasters, strikes, or other force majeure circumstances.