Refund policy

Return and Refund Policy
Effective Date: [13/10/2026]

This Return and Refund Policy applies exclusively to B2B wholesale and OEM/ODM custom jewelry orders placed with Shengyu Jewelry. This policy does not apply to retail consumers.

1. OEM / ODM Custom Orders
All custom jewelry (including products manufactured based on your designs, artwork, mold development, or personalized specifications) is **non-returnable** and **non-refundable**.
Once samples are approved and production has commenced, no requests for order cancellation, returns, or refunds will be accepted, except in cases of manufacturing defects verified by our quality control team.

2. Wholesale Stock Items
For bulk orders of in-stock 925 sterling silver jewelry:
- Claims regarding manufacturing defects must be submitted in writing within 14 calendar days of receipt, accompanied by clear photos or videos demonstrating the defect.
- We will review the evidence. If the defect is confirmed to be caused by our manufacturing process, we will offer one of the following solutions: reproduction, partial credit, or replacement.
- Returns or refunds will not be granted in the following cases:
- Damage caused by the buyer's improper use, improper storage, or unauthorized modification
- Minor color or texture variations common in handcrafted jewelry
- Order changes made after shipment

3. Sample Orders
Samples are provided for reference purposes only. Once produced and shipped, samples are **non-refundable**.
If a sample exhibits a significant manufacturing defect, we will discuss a solution for reproduction.

4. Return Shipping Costs
Unless the defect is attributable to our manufacturing process, the buyer is responsible for all shipping costs associated with returns.

5. Refund Processing
If a refund request is approved, the funds will be returned via the original payment method within 15 business days.

6. Dispute Resolution
All disputes shall be resolved through amicable negotiation. This policy is governed by the website's "Terms of Service."